The term “protected data” refers to any personal information, personal health information, or other sensitive data, such as financial, technical, operational, or business-related information concerning both the bot service and its users.
In this policy, “service user data” refers specifically to the personal and health information of individuals using the bot. We are committed to ensuring that your information is handled with the utmost care, confidentiality, and in compliance with privacy regulations.
Key Points of Our Privacy and Confidentiality Policy:
Data Collection: We only collect necessary personal and health-related information from users, which is provided voluntarily during your interactions with the bot. We do not ask for sensitive details unless they are needed for the specific service being provided.
Data Usage: Any data shared with us is used solely for the purpose of improving your experience and providing relevant assistance. We do not use your data for any unauthorized purposes, and all interactions are kept confidential.
Data Security: We implement strict security measures to protect your information from unauthorized access, loss, or misuse. All data is encrypted and stored securely to ensure its safety.
User Consent: Before collecting or processing any personal or sensitive data, we ensure that users (or their parents/guardians if applicable) are informed about how their data will be used. Users have the right to withdraw consent at any time.
Data Retention: We retain user data only for as long as necessary to fulfill the purposes for which it was collected. Once the information is no longer needed, it is securely deleted or anonymized.
Transparency: We are committed to transparency in how we handle personal information. Users have the right to request access to their data and can contact us for any questions or concerns regarding their privacy.
Changes to the Policy: We may update this policy from time to time. Any changes will be communicated clearly, and the updated version will be available for review.
Disclaimers: This chatbot is intended for informational purposes only and should not be considered a substitute for professional advice (medical, legal, or otherwise). The service is automated, and while efforts are made to ensure accuracy, responses may not always reflect the most updated or personalized guidance
By using our bot, you are agreeing to the terms outlined in this Privacy and Confidentiality Policy. We take pride in respecting your privacy and will continue to make every effort to protect the data entrusted to us. If you have any questions or concerns about how your data is being handled, please feel free to reach out at info@gihd.stmu.edu.pk.
